Frequently Asked Questions about Houston House
Apartments in Houston, TX
FAQs about Life at Houston House
We’ve gathered answers to the most common questions about life at our community, from leasing details and monthly pricing to our amenities and neighborhood highlights.
Our goal is to provide helpful information about common questions below. If you don’t find what you’re looking for here, please contact our team. We look forward to assisting you!
What makes your community unique?
We are a historic building, built in 1966, and the oldest residential high rise building in all of Downtown Houston.
Where is Houston House located?
Houston House is located in downtown Houston on Fannin Street, near Discovery Green, Toyota Center, Minute Maid Park, dining destinations, and downtown parks.
What types of apartment homes are available?
Houston House offers studio, one, and two, bedroom apartments with open layouts, large windows, and modern finishes designed for comfortable city living.
What amenities are available for residents?
Residents can enjoy features such Community HighSpeed Bulk Internet, recently renovated modern clubroom lounge, indoor and outdoor gaming areas, 9th floor outdoor deck and swimming pool with lounge area and grills, full sized recreational basketball court, on-site laundry facilities, 24-hour state-of-the-art fitness center, conference room and theater room.
Are amenities open 24/7?
No, only the fitness center and laundry facilities are open 24 hours.
Is the community pet-friendly?
Yes. Houston House welcomes cats and dogs and is located near parks and pet care providers to support an active lifestyle with pets. Maximum of 2 pets, no weight limit and breed restrictions apply.
Are service animals permitted?
Yes.
Do you have pet amenities?
No, but we are right next door to TreblyPark which offers a dog park in walking distance.
What are your office hours?
- Monday, Wednesday, Friday – 9am-6pm
- Tuesday & Thursday – 10am-6pm
- Saturday – 10am-5pm
- Sunday – 1pm-5pm
What transportation options are nearby?
The community is near major highways and a METRORail station, providing convenient access to public transportation and other areas of Houston.
How close is the nearest public transit stop?
One block away.
What shops, restaurants, and grocery stores are nearby?
We’re a few blocks away from Toyota Center, Daikan Park and Discovery Green.
What schools is the property zoned to?
Gregory-Lincoln Education Center PK-8 and Northside High School.
What universities are close by?
Houston Community College, University of Houston, University of St. Thomas, and Texas Southern University.
What interior features are included in the apartments?
Apartment homes feature floor to ceiling windows, private balconies in many layouts, modern kitchens with stainless steel appliances, and spacious closets.
How can prospects schedule a tour?
Prospective residents can schedule a tour online or by contacting the onsite leasing team.
What documents are required to apply?
We require third-party income verification, and we do rental verifications for current or prior residence.
What are the income or credit requirements?
Income requirements are 2.5x the rent, credit requirements are case-by-case.
How do I apply?
Through online application link provided via a quote.
Is renters insurance required?
Yes.
How long does the approval process take?
Depending on how quickly an applicant can complete their income verification through the third party verification company, and on how quickly we can get the rental verification back.
Do you run background and credit checks?
Yes.
What lease terms do you offer?
Lease terms range from 3-15 months.
What is required on move-in day?
Rent payment, executed signed lease contract, deposit paid whether through Jetty or paying deposit cash, and renters insurance.
Do you allow subletting or lease transfers?
No subletting, but we do allow lease transfers if the added individual qualifies.
What is your move-out policy?
We require a 60-day written notice prior to move out, keys & forwarding address should be provided at move out.
How much is the security deposit?
Call the office for more details.
Which utilities are included in rent?
None, everything is billed separately but it is billed through the community.
What utilities am I responsible for?
Residents are responsible for paying trash hauling at $13, trash door-to-door at $18, pest control at $5, internet at $65 & water, sewer, gas, and electricity based on allocated usage.
When is rent due and what payment methods are accepted?
Rent is due on the 1st of the month, and only online payments and cashier checks are accepted.
How do I pay my rent?
Resident online portal through Bilt Rewards or via cashiers check in office.
How do I renew my lease?
Online via Resident Portal.
How do residents submit maintenance requests?
Residents can submit maintenance requests through the online resident portal, making it easy to request service and track updates.
Is there an online portal for residents?
Yes.
Do residents get partner perks or discounts?
Yes, through Bilt Rewards.
Do you offer any services for remote workers?
No.
Can residents reserve amenity spaces for private events?
The only amenities that are reservable are the conference and theater room.
Is Wi-Fi available in common areas?
Yes.
Do you offer a guest suite for visitors, and what does it include?
No.
Is parking available on-site?
Yes, our parking garage levels are 2nd-8th floor.
Is guest parking available?
No, guest parking would be street parking.
Do you offer EV charging stations?
No.
Is bike storage available?
No.
How does package delivery work?
We have amazon lockers on site in a designated package room location.
Are there resident events or community activities?
Yes, we are partnered with ApartmentLife who coordinates monthly resident events.
How do guests access the building?
Residents are responsible for letting their guests in or up.
Is the building accessible for individuals with disabilities?
Yes.
Are amenities and common areas accessible?
Yes.